Terms & Conditions

1. About these terms

CutWala is from Sreevia AI, Hyderabad, Telangana, India ("Sreevia AI", "we", "us"). These Terms & Conditions apply when you use the CutWala website and the CutWala User app (together, the "Service"). By using the Service you agree to these terms.

Salon owners and barbers who join CutWala must also accept the Salon & Barber Onboarding Terms.

2. What CutWala does

CutWala is a marketplace that helps customers discover local salons and book appointment slots. CutWala does not itself provide salon or grooming services. Services are provided by independent salons and barbers, who are responsible for them.

3. Your account

• You must be at least 18 years old, or use the Service with a parent or guardian's consent.
• Provide accurate information and keep your login details secure.
• You are responsible for activity on your account.

4. Bookings

• A booking is confirmed when you receive a confirmation in the app.
• Prices, durations and availability are set by the salon and may change before you book.
• Each salon sets its own cancellation and rescheduling policy, shown at the time of booking.
• Please arrive on time. A salon may release or reschedule your slot if you are significantly late.

5. Payments

The CutWala app is free to download and use for customers. You pay the salon for the services you receive, in the manner the salon and the app make available at the time of booking.

6. Acceptable use

You agree not to:

• Make false, fraudulent or repeated no-show bookings.
• Harass or abuse salon staff, barbers, other customers or our team.
• Post unlawful, misleading or abusive reviews or content.
• Attempt to copy, disrupt, reverse engineer or gain unauthorised access to the Service.

7. Ratings and reviews

Reviews should reflect your genuine experience. We may remove content that breaks these terms or the law.

8. Intellectual property

The CutWala name, logo, apps and website content belong to Sreevia AI or its licensors. You may not use them without our written permission.

9. Our role and liability

CutWala acts as an intermediary between customers and salons. To the fullest extent permitted by law, Sreevia AI is not liable for the quality, safety or outcome of services provided by salons and barbers, or for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited under Indian law.

10. Suspension and changes

We may suspend accounts that breach these terms. We may update these terms from time to time; the latest version is always on this page, and continued use means you accept the update.

11. Governing law

These terms are governed by the laws of India. Courts at Hyderabad, Telangana have exclusive jurisdiction, subject to any rights you have under applicable consumer protection law.

12. Contact

Questions about these terms? Email hello@cutwala.app.