Privacy Policy

1. Who we are

CutWala is from Sreevia AI, Hyderabad, Telangana, India ("Sreevia AI", "we", "us"). We are the data fiduciary for personal data processed through the CutWala User, Barber and Owner apps and this website, in line with India's Digital Personal Data Protection Act, 2023 and other applicable law.

2. Data we collect

• Account details: name, mobile number and email.
• Booking details: salons, services, times and booking history.
• Salon and staff details (Owners and Barbers): salon name, address, photos, services, prices, staff names and roles.
• Device and location data: approximate or precise location if you allow it, to show nearby salons; device type and app usage information for security and improvement.
• Messages you send us, such as support requests.

3. How we use it

• To create accounts and show you nearby salons.
• To make, confirm, change and remind you of bookings.
• To verify and list salons and let Owners and Barbers manage bookings.
• To provide support, prevent fraud and keep the Service secure.
• To improve the apps and understand how they are used.
• To meet legal obligations.

4. Who we share it with

When you book, the salon and barber receive the details they need to serve you, such as your name and booking. We use service providers for hosting, notifications and similar functions, who may process data only on our instructions. We may disclose data when required by law. We do not sell your personal data.

5. Consent and your choices

We process data based on your consent or another lawful ground permitted by law. You can withdraw consent, or turn off location and notifications, in your device settings or by contacting us. Withdrawing consent may limit features of the Service.

6. Your rights

You may request access to, correction of, or erasure of your personal data, and may nominate someone to exercise your rights. Email privacy@cutwala.app. If we cannot resolve a concern, you may approach the Data Protection Board of India as provided by law.

7. Retention and security

We keep personal data only as long as needed for the purposes above or as required by law, then delete or anonymise it. We use reasonable technical and organisational safeguards, but no system is completely secure.

8. Website storage

This website stores only what it needs to work, such as your light or dark theme preference in your browser. We do not run advertising trackers on this website.

9. Children

The Service is not directed at children under 18. If a parent or guardian believes a child has given us data without consent, please contact us and we will delete it.

10. Changes and contact

We may update this policy and will post the latest version here. For privacy questions or requests, email privacy@cutwala.app.