Salon & Barber Onboarding Terms

1. Who these terms apply to

CutWala is from Sreevia AI, Hyderabad, Telangana, India ("Sreevia AI", "we", "us"). These terms apply to salon owners ("Owners") who register a salon through the CutWala Owner app, and to barbers and other staff ("Barbers") who use the CutWala Barber app. They apply together with the general Terms & Conditions and Privacy Policy.

2. Eligibility

• You must be 18 or older and legally able to run or work in a salon in India.
• Owners must have the right to operate the salon at the listed address and hold any licences or registrations required by law.
• Barbers must be added by an Owner of a registered salon on CutWala.

3. Onboarding process

• Register: create an account in the Owner app with your mobile number and basic salon details.
• Upload details: add your salon name, address, photos, opening hours, services, prices and staff.
• Review: we may verify your details and ask for supporting information. We may approve, reject or ask for changes at our discretion.
• Go live: once approved, your salon becomes visible to customers in the CutWala app.

4. Accuracy of your listing

• All information you provide must be true, current and not misleading.
• Photos must be of your own salon and services, and you must have the right to use them.
• Keep prices, services, hours and availability up to date. Honour the prices and times shown when a booking is confirmed.

5. Bookings and customers

• You decide which slots to make available through CutWala. You remain free to serve walk-in customers.
• Serve confirmed customers at the booked time, or tell the customer and reschedule or cancel promptly through the app.
• Treat customers respectfully and without discrimination, and follow applicable hygiene and safety standards.
• Do not move CutWala customers off the platform to avoid fees on bookings made through CutWala.

6. Commission and fees

CutWala earns a commission on completed bookings made through the app. There is no charge for registering as described at the time of onboarding. The commission rate, how and when it is calculated, and any payment terms are communicated to the Owner during onboarding and confirmed in the Owner app. We will give reasonable advance notice before changing them.

Owners are responsible for their own taxes, including GST where applicable.

7. Barbers

Barbers are engaged by the Owner, not by CutWala. CutWala does not employ Barbers and is not responsible for their pay, terms of work or conduct. Owners are responsible for ensuring their Barbers comply with these terms.

8. Reviews and content

You may not post fake reviews, pay for reviews or pressure customers to change them. By uploading content you grant CutWala a non-exclusive, royalty-free licence to display it in the apps and on our website to promote your salon.

9. Data and privacy

You may use customer information received through CutWala only to provide the booked service and as permitted by law and our Privacy Policy. You must not sell it or use it for unrelated marketing.

10. Suspension and removal

We may suspend or remove a listing or account for false information, repeated no-shows or cancellations, customer complaints, unsafe practices, breach of these terms or the law. You may deactivate your listing at any time, after completing bookings already confirmed.

11. Liability

Owners and Barbers are independent businesses and are solely responsible for the services they provide. To the fullest extent permitted by law, Sreevia AI is not liable for service quality, injuries, losses of income or indirect losses arising from your use of the platform. Owners agree to indemnify Sreevia AI against claims arising from their services or breach of these terms.

12. Changes and governing law

We may update these terms and will notify Owners of material changes through the app or by email. These terms are governed by the laws of India, with exclusive jurisdiction of the courts at Hyderabad, Telangana.

13. Contact

Partner enquiries: partners@cutwala.app.