Refund & Cancellation Policy

Rescheduling

You can reschedule a booking for free up to the salon's cut-off time, which is shown before you confirm your booking.

Cancellations

• Before the cut-off: free cancellation. Any prepaid amount is refunded in full.
• After the cut-off: the salon may charge a cancellation fee, shown at booking.
• If the salon cancels: you receive a full refund of any amount paid.

Late arrival and no-shows

Salons may hold your slot for a short grace period. If you do not arrive, the booking may be marked as a no-show and the salon's no-show policy applies.

Refund timelines

Approved refunds go back to the original payment method. Timing depends on your bank or payment provider.

Service complaints

If you are unhappy with a service, contact us soon after your visit at hello@cutwala.app. We will work with the salon to resolve it.